Ticketing Policies

Orchestra Victoria adheres to the Live Performance Australia (LPA) Code of Practice for the Ticketing of Live Entertainment in Australia. The Eighth Edition of the LPA Ticketing Code of Practice: Consumer Code can be found here.

Tickets to Orchestra Victoria performances purchased through the Orchestra Victoria website, whether online, over the phone or through The Australian Ballet, Opera Australia, or Victorian Opera are subject to the following terms and conditions:

Season Packages

Southbank Series Season Packages

Booking Fees

Tickets to Orchestra Victoria performances may be subject to booking fees. Different fees may apply through our venue box offices or partner ticketing agencies.

Please check with individual selling agencies to find out more about their fees.

All fees are subject to change without notice.

Concession tickets

Orchestra Victoria are proud to support the National Companion Card Scheme. For more information visit the Australian Government National Companion Card webpage.

Available concessions may vary between performances, venues, events and Season Packages and may change at any time without notice.

Both our customer experience assistants and agents selling tickets for our performances must see valid concession or proof of age identification in order to issue concession-priced tickets.

Venue staff may check concession identification upon entry to the venue, so please ensure you have valid concession identification on hand when attending performances.

Where valid concession identification cannot be produced, an upgrade to the full-price ticket in that seating reserve will be required.

Exchanges and Refunds

Tickets are non-refundable except as outlined in the LPA Ticketing Code of Practice if an event is cancelled, rescheduled or significantly re-located. To obtain a copy of the LPA Code of Practice, please contact the WASO Box Office or download it here. All ticket sales are final and non-refundable once the order has been processed.